Privacy Policy

At The Punch Loft, we are committed to protecting your privacy and ensuring a safe online experience for our customers. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, www.thepunchloft.com.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you visit our website or make a purchase:

  • Personal Information: When you place an order or create an account, we collect personal details such as your name, email address, phone number, shipping address, billing address, and payment information.
  • Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, and device type to improve our website’s functionality and user experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Processing Orders: To process and fulfill your orders, including delivering products and sending order updates.
  • Customer Support: To assist with customer service inquiries and improve our customer service experience.
  • Marketing: To send promotional materials, newsletters, or updates regarding our products and services (if you have opted in).
  • Website Improvement: To enhance our website’s functionality, performance, and security.
  • Legal Compliance: To comply with legal obligations or enforce our terms and conditions.

3. Sharing Your Information

We do not share your personal information with third parties except as outlined below:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, delivery companies) to process payments, deliver orders, and assist with business operations.
  • Legal Requirements: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation or protect our rights.

4. Data Security

We take reasonable measures to protect the security of your personal information. We use industry-standard encryption protocols (SSL) during the checkout process to ensure the security of your payment information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files that are stored on your device and help us remember your preferences, track website activity, and improve our services.

You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly without them.

6. Third-Party Links

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Update: Request updates or corrections to your personal information.
  • Delete: Request the deletion of your personal data.
  • Opt-Out: Opt-out of marketing communications by unsubscribing through the provided link in our emails or contacting us directly.

To exercise any of these rights, please contact us at hey@thepunchloft.com.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please feel free to contact us at:

The Punch Loft
Dadar West, Mumbai, Maharashtra
Email: hey@thepunchloft.com
Website: www.thepunchloft.com

By using our website, you consent to the collection and use of your information in accordance with this privacy policy.