Terms of Service
Welcome to The Punch Loft! These Terms of Service ("Terms") govern your access to and use of our website www.thepunchloft.com (the "Site") and any services provided by The Punch Loft ("we," "us," or "our"). By accessing or using our Site and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
1. Use of the Site
- You agree to use the Site in compliance with all applicable local, state, national, and international laws and regulations.
- You must not use our Site in any way that could damage, disable, or impair its functionality or interfere with other users’ enjoyment of the Site.
- We reserve the right to terminate or suspend your access to the Site if you violate these Terms or engage in conduct that is harmful to us or others.
2. Products and Services
- The Punch Loft sells handcrafted products, including punch-needle wall hangings, mirrors, home décor, and more. All products are subject to availability and may be removed from our Site without notice.
- We reserve the right to modify, update, or discontinue any product or service on the Site at any time without prior notice.
- The images of the products on our Site are for illustrative purposes. While we make every effort to accurately display the product colors and sizes, we cannot guarantee that your device’s display will reflect the true color and size.
3. Order Process
- By placing an order through our Site, you are making an offer to purchase a product subject to availability. All orders are subject to our acceptance, and we may reject or cancel orders at our discretion.
- Orders are processed and shipped once payment is confirmed. All products are handcrafted, and delivery may take 10-12 days from the date of placing the order.
- You are responsible for providing accurate and complete information when placing an order. We are not responsible for delays or non-delivery due to incorrect or incomplete information.
4. Pricing and Payment
- All prices on the Site are listed in Indian Rupees (INR) and are subject to change without notice. Taxes and shipping charges, where applicable, will be added at checkout.
- Payment for orders can be made through the available methods on our Site, including credit/debit cards and other secure payment gateways.
- The Punch Loft is not responsible for any taxes, duties, or fees applied by customs or other authorities on international orders. These charges will be borne by the customer.
5. Shipping and Delivery
- We offer shipping within India and internationally. Shipping costs will be calculated at checkout based on your location.
- Please allow 10-12 days for delivery of handcrafted products from the date of order. Delivery times may vary based on your location, and we are not responsible for delays caused by third-party delivery services.
- Once an order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
6. Returns and Refunds
- The Punch Loft strives to provide high-quality handcrafted products. However, due to the nature of our products, returns or exchanges are not accepted unless the product is damaged or defective.
- If you receive a damaged or defective product, please contact us within 7 days of receiving your order with clear images of the issue. We will evaluate the issue and arrange for a replacement or refund, depending on the situation.
- Shipping costs for returns or exchanges are the responsibility of the customer, except in cases of defective or damaged products.
7. Intellectual Property
- All content on our Site, including product images, logos, text, graphics, and other materials, is the property of The Punch Loft and is protected by intellectual property laws.
- You may not use, reproduce, distribute, or create derivative works based on any content from our Site without our prior written consent.
8. Limitation of Liability
- To the fullest extent permitted by law, The Punch Loft is not liable for any damages, including indirect, incidental, or consequential damages, arising from your use or inability to use our products or services.
- Our total liability in connection with any product purchased through the Site is limited to the purchase price of the product.
9. Privacy and Data Protection
- Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.
10. Governing Law
- These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
11. Changes to the Terms
- We reserve the right to modify, update, or revise these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting. We encourage you to review these Terms periodically.
12. Contact Us
If you have any questions or concerns regarding these Terms or any other aspect of our services, please contact us at:
The Punch Loft
Dadar West, Mumbai, Maharashtra
Email: hey@thepunchloft.com
Website: www.thepunchloft.com
By using the Site, you agree to these Terms of Service.